How to Contact National Instruments

For Product, Pricing, and Delivery Information

E-Mail
info@natinst.com
Telephone
(512) 794-0100
Fax
(512) 794-8411

For Technical Support

As part of our commitment to Total Customer Satisfaction, we offer a variety of technical support options. These options include e-mail, the FaxBack system, 24-hour BBS, FTP, and the WWW server. We also have technical support centers staffed with applications engineers.

E-Mail

You can submit technical support questions to the appropriate applications engineer team through e-mail at the following Internet addresses:

LabVIEW:
LV.Support@natinst.com
LabWindows:
LW.Support@natinst.com
HiQ:
HiQ.Support@natinst.com
GPIB:
GPIB.Support@natinst.com
DAQ:
DAQ.Support@natinst.com
VXI:
VXI.Support@natinst.com
Any employee at National Instruments who has electronic mail can be contacted directly at the address firstname.lastname@natinst.com This should work for all domestic employees and most international employees. If you experience any problems trying to communicate with National Instruments electronically, please let us know.

FaxBack Retrieval System

FaxBack is a 24-hour information retrieval system containing a library of documents on a wide range of technical information. You can access FaxBack from a touch tone telephone at the following numbers:

(800) 329-7177 or

(512) 418-1111

The FaxBack system contains a large number of documents. To retrieve any document, simply use your touch tone phone to enter what fax number to send the documents to and the index number of the document.

Use one of the indexes below to find the index number of the documents of interest:

Product Information Index
Technical Support Index
User Solution Index

BBS Services

National Instruments has a 24-hour BBS service where users can leave questions, download software, and discuss issues with online personnel and other users. You can access this service at:

BBS United States (800) 327-3077 or (512) 794-5422- This site supports up to 14,000 baud, 8 data bits, 1 stop bit, no parity. For BBS automated information call (512) 795-6990.

BBS U.K. (44) 635 551422 - up to 9,600 baud, 8 data bits 1 stop bit, no parity.

BBS France (1) 48 65 15 59 - up to 9,600 baud, 8 data bits, 1 stop bit,no parity.

FTP Site

Our ftp server, ftp.natinst.com, is available for downloading instrument drivers, example programs, and the latest patches.

National Instruments Corporate Headquarters
6504 Bridge Point Parkway
Austin, TX 78730 USA

512-794-0100
512-794-8411 (fax)


Copyright 1996 National Instruments Corporation. All rights reserved. Product and company names listed are trademarks or tradenames of their respective companies.